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Letter from Customer
My name is Lisa; I just have to say how grateful I am for J-N Fence. In November we had a bad storm and it knocked down about 3 panels of our fence. We tried to just repair it but the whole fence was in bad shape. My hubby patched it for the time being but we needed a new fence. I had a friend tell me they used J-N Fence in the past so I put a call into them.
I expected to wait a day or two for a call back as with the storm I knew they would be busy. The next day I got a call from Scott. I told him what had happened with the fence and that our budget was very tight, due to my many medical bills as I am fighting cancer. I explained that I didn't know how we would be able to pay for a new fence. He listened and said he would come out and measure to see what kind of cost we were looking at.
The next morning, he came out to measure and give us a quote. When he got here the first thing he asked was how I was feeling. I was very pleased he asked before he got started on measuring.
While measuring he found ways to cut our cost. I told him I still wasn't sure how we were going to pay for this. He said not to worry it would work out. Before he left he chatted with me for a bit and asked me if I mind talking about my cancer (uterine). I told him know that I am open to talking about it, as I want awareness for women's cancer. I liked how it wasn't all business, I didn't feel like just another job they were going to do.
He let me know it would probably be after the first of the year before they could get to us. I told him that was fine. Since then he has kept in contact with me to update me on our status. But one of the first questions asked is how I am feeling.
I am pleased with how Scott listened to my story, treated me like a person not a number and his overall communication with me. I usually leave these type of calls for my hubby but something told me to handle this. I could not be more pleased with this whole process. I am grateful they are cancer supporters and treat their customers as they want to be treated. I will refer anyone I know needing fence to J-N Fence.
Lisa B.
January, 2016
I expected to wait a day or two for a call back as with the storm I knew they would be busy. The next day I got a call from Scott. I told him what had happened with the fence and that our budget was very tight, due to my many medical bills as I am fighting cancer. I explained that I didn't know how we would be able to pay for a new fence. He listened and said he would come out and measure to see what kind of cost we were looking at.
The next morning, he came out to measure and give us a quote. When he got here the first thing he asked was how I was feeling. I was very pleased he asked before he got started on measuring.
While measuring he found ways to cut our cost. I told him I still wasn't sure how we were going to pay for this. He said not to worry it would work out. Before he left he chatted with me for a bit and asked me if I mind talking about my cancer (uterine). I told him know that I am open to talking about it, as I want awareness for women's cancer. I liked how it wasn't all business, I didn't feel like just another job they were going to do.
He let me know it would probably be after the first of the year before they could get to us. I told him that was fine. Since then he has kept in contact with me to update me on our status. But one of the first questions asked is how I am feeling.
I am pleased with how Scott listened to my story, treated me like a person not a number and his overall communication with me. I usually leave these type of calls for my hubby but something told me to handle this. I could not be more pleased with this whole process. I am grateful they are cancer supporters and treat their customers as they want to be treated. I will refer anyone I know needing fence to J-N Fence.
Lisa B.
January, 2016